Skip to content
Get A Quote

Terms & Conditions

These Terms and Conditions of Business govern all contracts between Yasmeen Property Services Limited, trading as Yasmeen Joinery, and its customers. Our registered office is Unit 16, Office 3, Oliver Business Park, Oliver Road, London, NW10 7JB. Last updated: June 2026.

I. Definitions

For the purpose of these Terms and Conditions, the following words shall have the following meanings:

  • “Agreement” means these Terms and Conditions, together with the Quotation accepted by the Customer.
  • “Company” means Yasmeen Property Services Limited, a company incorporated in England and Wales with Company Registration Number 12525446, trading as Yasmeen Joinery.
  • “Completion Date” means the date on which the Works are completed and ready for handover, as determined by the Company.
  • “Customer” means the person, firm, or organisation who accepts a Quotation from the Company or on whose behalf a Quotation is accepted.
  • “Force Majeure Event” means any event or circumstance beyond the reasonable control of the Company as further described in Section XV.
  • “Goods” means any bespoke joinery products, materials, or items manufactured, supplied, or installed by the Company pursuant to a Quotation.
  • “Quotation” means the written document issued by the Company to the Customer setting out the scope of Works, pricing, payment schedule, and estimated lead times.
  • “Representative” means any employee, subcontractor, agent, or operative appointed by the Company to carry out the Works.
  • “Services” means any installation, fitting, or other services provided by the Company in connection with the Goods.
  • “Website” means yasmeenjoinery.com.
  • “Works” means the Goods and/or Services to be provided by the Company as described in the Quotation.
  • “Writing” means any written communication including letters and emails. When these Terms refer to “writing” or “written”, this includes emails.

II. General

2.1  These Terms and Conditions apply to all contracts between the Company and the Customer for the supply of Goods and/or Services, to the exclusion of any other terms the Customer may seek to impose or incorporate.

2.2  A binding contract is formed between the Company and the Customer when the Customer accepts the Quotation in writing (including by email), by signing the Quotation, or by paying the deposit specified in the Quotation, whichever occurs first.

2.3  Nothing in this Agreement shall constitute the Company as an employee, agent, partner, or joint venture partner of the Customer.

2.4  The Company reserves the right to refuse or decline any order or enquiry at its absolute discretion without being required to provide reasons.

2.5  The Company may amend these Terms and Conditions at any time. The current version will be published on the Website and will govern all new contracts from the date of publication. These Terms do not affect any contract formed prior to the amendment date.

2.6  Communications via the Website, email, and online forms constitute valid electronic communications. The Customer consents to receive notices, agreements, and other communications electronically, which shall satisfy any legal requirement for such communications to be in writing.

2.7  If the Customer is a consumer (an individual acting outside of a business or trade), additional rights may apply to them under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these Terms affects those statutory rights.

III. Quotations And Orders

3.1  All Quotations are provided free of charge and are valid for 14 days from the date of issue unless a different validity period is stated on the Quotation document. After expiry, the Company reserves the right to revise the Quotation before accepting any order.

3.2  Quotations are based on the specifications, measurements, and information provided by the Customer at the time of enquiry. The Customer is solely responsible for the accuracy of any measurements or specifications provided. The Company accepts no liability for errors arising from incorrect information supplied by the Customer.

3.3  A Quotation does not constitute a binding offer. A contract is formed only upon the Customer’s acceptance of the Quotation in accordance with clause 2.2.

3.4  The Company reserves the right to withdraw or amend a Quotation at any time prior to acceptance by the Customer.

3.5  Any changes to the specification, design, materials, or scope of Works requested by the Customer after acceptance of the Quotation must be agreed in writing and may result in a revised price, additional charges, and/or an extended lead time. The Company will issue a variation notice before proceeding with any such changes.

3.6  The Company may change the Works or Goods supplied to reflect changes in applicable laws, regulatory requirements, or to implement minor technical adjustments, provided such changes do not materially affect the Customer’s order.

IV. Payment

4.1  The payment schedule (including deposit, stage payments, and final balance) applicable to the Customer’s order will be set out in the Quotation. The Customer agrees to make all payments strictly in accordance with the payment schedule stated therein.

4.2  All invoices are due and payable within 7 days of the date of the invoice unless otherwise stated in the Quotation or agreed in writing.

4.3  Any dispute regarding an invoice must be raised in writing within 2 business days of the date of the invoice. Failure to do so will result in the full invoice amount becoming due and payable.

4.4  The Company is a VAT-registered business (VAT Registration Number: 345630701). All invoices are subject to VAT at the prevailing rate unless the Works are exempt (for example, certain new-build projects where a valid exemption certificate is provided).

4.5  If the Customer fails to make payment by the due date, the Company reserves the right to:

  • suspend all Works until payment is received in full;
  • charge interest on the overdue amount at the rate of 8% per annum above the Bank of England base rate, accruing daily from the due date until actual payment, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998; and
  • recover all reasonable costs of collection, including legal fees.

4.6  Title to any Goods shall not pass to the Customer until full payment has been received by the Company in respect of those Goods (see Section VII).

4.7  Accepted payment methods are bank transfer (BACS/CHAPS) and card payments. The Company does not accept cash or cheques unless expressly agreed in writing.

V. Lead Times And Delivery

5.1  Estimated lead times and delivery dates for the Works are set out in the Quotation. All such estimates are given in good faith as a guideline only and are not guaranteed. Lead times commence from the date on which the Company receives the Customer’s accepted Quotation and the required deposit, together with all necessary design sign-offs and approvals.

5.2  The Company shall use reasonable endeavours to meet the estimated lead times but shall not be liable for any inconvenience, loss, or damage suffered by the Customer as a result of any delay caused by:

  • a Force Majeure Event (see Section XV);
  • supply chain disruption, material shortages, or manufacturer delays;
  • changes requested by the Customer to the specification or scope of Works;
  • the Customer’s failure to provide access to the premises or to provide necessary instructions in a timely manner; or
  • any other matter outside the Company’s reasonable control.

5.3  Where the Company delivers Goods only (Supply Only service), delivery shall be to the address specified in the Quotation or such other address as agreed in writing. The Customer is responsible for ensuring that the delivery address is accessible and that a responsible adult is present to accept delivery.

5.4  Risk in the Goods passes to the Customer upon delivery. Ownership of the Goods passes to the Customer only upon receipt of full payment in accordance with Section VII.

5.5  If the Customer fails to accept delivery of the Goods on the agreed date without prior written notice, the Company reserves the right to charge reasonable storage and re-delivery costs.

VI. Method Of Work And Site Conditions

6.1  The Customer shall ensure that the Company’s Representatives are given clear, safe, and unobstructed access to the premises on all agreed working dates. If access is refused or unavailable without reasonable cause, the Company may charge the Customer for any additional costs or losses incurred as a result, including call-out fees, idle time, and rescheduling charges.

6.2  The Customer shall ensure that reasonable welfare facilities, including access to water, electricity (where required), and toilet facilities, are made available for the Company’s Representatives on site at no charge. If such facilities are unavailable, an additional charge may be applied.

6.3  The Customer shall obtain and maintain, at their own cost, all necessary planning permissions, building regulations consents, listed building consents, and any other statutory or third-party approvals required prior to the commencement of the Works. The Company accepts no liability for delays or additional costs arising from the Customer’s failure to obtain such approvals.

6.4  The Customer is responsible for ensuring that parking is available for the Company’s vehicles and that, where required, parking permits are provided for the full duration of the Works. In the absence of adequate parking, the Company reserves the right to charge any parking or congestion costs incurred.

6.5  Unless expressly included in the Quotation, the following are excluded from the scope of Works: redecoration, plastering, filling, painting, and other making-good works beyond that immediately surrounding the installation.

6.6  The Company will take reasonable care of the Customer’s property during the Works. Any incidental damage caused by the Company’s Representatives will be reported to the Customer promptly. The Company will not be responsible for any pre-existing defects or damage.

6.7  The Customer or their authorised representative must be present at the time of installation completion and sign-off. Signature of the Company’s completion or handover form by the Customer (or their authorised representative) constitutes acceptance of the Works as completed in accordance with the contract.

VII. Title To Goods

7.1  Title to and ownership of all Goods supplied by the Company shall remain with the Company until the Customer has paid in full for all Goods and Services under the contract.

7.2  Until title in the Goods has passed to the Customer, the Company shall have the right to:

  • recover, repossess, and resell the Goods;
  • enter any premises where the Goods are installed, stored, or located (on reasonable notice except in an emergency) for the purpose of repossession; and
  • seek a court injunction to prevent the Customer from selling, transferring, or otherwise disposing of the Goods.

7.3  The Customer shall not pledge, charge, assign, or otherwise encumber the Goods as security before title has passed, and shall keep the Goods insured and separately identifiable as the property of the Company.

VIII. Guarantees And Defects

8.1  The Company warrants that all Goods manufactured by it will be free from material defects in workmanship and materials, and that all Services will be performed with reasonable care and skill, for a period of 12 months from the Completion Date (the “Guarantee Period”).

8.2  To make a warranty claim, the Customer must notify the Company in writing during the Guarantee Period, within a reasonable time of discovering any alleged defect, providing a description of the defect. The Company shall be afforded a reasonable opportunity to inspect the defect before any remedial work is undertaken by a third party.

8.3  The guarantee in clause 8.1 shall not apply to defects arising from:

  • fair wear and tear, wilful damage, misuse, or abnormal working conditions;
  • failure to follow the Company’s oral or written care and maintenance instructions;
  • modifications, repairs, or alterations carried out by the Customer or any third party without the Company’s prior written consent;
  • natural timber movement resulting from variations in humidity or temperature beyond the range normally expected in a UK domestic or commercial environment;
  • any defect in drawings, specifications, or materials supplied by the Customer; or
  • works carried out by the Company to the Customer’s own supplied joinery (Install Only service), where defects arise from the Goods themselves rather than the installation.

8.4  If a valid claim is made during the Guarantee Period, the Company shall, at its discretion, repair or replace the defective Goods or re-perform the defective Services. This shall be the Customer’s sole remedy under the guarantee.

8.5  Nothing in this Section limits or excludes the Company’s liability under the Consumer Rights Act 2015 or any other applicable consumer protection legislation that cannot be excluded by law.

IX. Cancellations By The Customer

9.1  Consumer customers have a statutory right to cancel a contract within 14 calendar days of signing the contract (the “Cooling-Off Period”), in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If the Customer requests that Works commence within the Cooling-Off Period, the Customer acknowledges that their right to a full refund may be reduced in proportion to the Works already performed.

9.2  If the Customer cancels the contract after the Cooling-Off Period has expired (or if the Customer is a business):

  • Where cancellation occurs before the Company commences production or procurement of materials, the Customer shall forfeit the deposit paid.
  • Where cancellation occurs after the Company has commenced production, procurement, or any Works, the Customer shall be liable to pay for all costs reasonably incurred by the Company up to the date of cancellation (including labour, materials, and overheads), which may exceed the deposit amount. The Company will provide the Customer with a written breakdown of such costs.

9.3  Cancellations must be made in writing and are effective from the date the written notice is received by the Company.

X. Cancellations By The Company

10.1  The Company may terminate any contract by giving written notice to the Customer if:

  • the Customer fails to make any payment when due;
  • the Customer fails to provide information, access, or approvals necessary for the Company to proceed with the Works within a reasonable time of being requested to do so;
  • the Customer becomes insolvent, enters administration, or is subject to any similar insolvency proceedings; or
  • a Force Majeure Event prevents the Company from performing the Works for a continuous period exceeding 60 days.

10.2  If the Company terminates in accordance with clause 10.1, it shall be entitled to retain any amounts already paid and to recover the cost of all Works performed and materials procured to the date of termination.

10.3  Where the Company cancels a contract for reasons not attributable to the Customer’s default (for example, due to inability to source materials or a Force Majeure Event), the Company shall refund all monies paid by the Customer in respect of Works not yet performed, and the Company’s liability shall be limited to such refund.

XI. Force Majeure

11.1  The Company shall not be in breach of this Agreement, nor liable for any failure or delay in performing its obligations, where such failure or delay results from a Force Majeure Event.

11.2  A “Force Majeure Event” includes, but is not limited to:

  • acts of God, including fire, flood, earthquake, severe weather, or natural disaster;
  • epidemic, pandemic, or public health emergency (whether declared nationally or locally);
  • government action, legislation, regulation, sanctions, or lockdowns (whether national or local);
  • war, terrorism, riot, civil commotion, or national emergency;
  • industrial action, strikes, or labour disputes (other than those involving the Company’s own workforce);
  • shortage or unavailability of raw materials, timber, hardware, or other supplies beyond the Company’s reasonable control;
  • failure of utilities, telecommunications, or transport infrastructure; or
  • any other event or circumstance beyond the Company’s reasonable control.

11.3  The Company will notify the Customer in writing as soon as reasonably practicable upon becoming aware of a Force Majeure Event that affects its ability to perform the Works. The Company will use reasonable endeavours to mitigate the impact of the Force Majeure Event and to resume performance as soon as possible.

11.4  If a Force Majeure Event continues for more than 60 consecutive days, either party may terminate the contract by giving 14 days’ written notice to the other. In such event, the Company shall refund amounts paid in respect of Works not yet performed, minus the costs reasonably incurred by the Company up to the date of termination.

XII. Insurance

12.1  The Company maintains valid Public Liability Insurance and Employers’ Liability Insurance with levels of cover adequate for the services it provides. Evidence of such insurance shall be made available to the Customer upon reasonable written request.

12.2  The Customer is responsible for maintaining adequate insurance for their own property and contents throughout the duration of the Works.

XIII. Limitation Of Liability

13.1  Nothing in these Terms shall limit or exclude the Company’s liability for:

  • death or personal injury caused by the Company’s negligence, or that of its employees, agents, or subcontractors;
  • fraud or fraudulent misrepresentation;
  • breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
  • defective products under the Consumer Protection Act 1987; or
  • any matter for which it would be unlawful for the Company to exclude or restrict liability.

13.2  Subject to clause 13.1, the Company shall not be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for:

  • any loss of profit, loss of business, loss of revenue, loss of opportunity, or loss of anticipated savings; or
  • any indirect, special, or consequential loss or damage,

in each case arising under or in connection with this Agreement.

13.3  Subject to clause 13.1, the Company’s total liability to the Customer for all losses and claims arising under or in connection with this Agreement shall not exceed the total value paid by the Customer to the Company under the relevant contract.

13.4  All terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from this Agreement.

XIV. Indemnity

14.1  The Customer shall indemnify and hold harmless the Company against all liabilities, costs, expenses, damages, and losses (including direct, indirect, and consequential losses, loss of profit, loss of reputation, and all interest, penalties, and legal and professional costs and expenses) suffered or incurred by the Company arising from:

  • the Customer’s breach of this Agreement;
  • the Customer’s negligent or unlawful acts or omissions;
  • any inaccurate measurements, specifications, or instructions provided by the Customer; or
  • the Customer’s failure to obtain any necessary permissions, consents, or approvals required for the Works.

XV. Intellectual Property

15.1  All intellectual property rights in or arising out of the Works, including all designs, drawings, plans, specifications, concepts, and creative works produced by the Company, shall remain the sole property of the Company unless expressly transferred to the Customer in a separate written agreement signed by both parties.

15.2  The Customer grants the Company a non-exclusive, royalty-free, perpetual licence to use the Customer’s premises and project details solely for the purposes of performing the Works.

15.3  All intellectual property rights in any materials, designs, or specifications provided by the Customer shall remain the property of the Customer, and the Customer warrants that the use of such materials does not infringe any third-party rights.

XVI. Photography And Marketing

16.1  By accepting a Quotation from the Company, the Customer expressly consents to the Company and its Representatives taking photographs and/or video footage of the Works, including during and after completion, and using such material for marketing, promotional, and portfolio purposes. This includes use on the Company’s website, social media channels, printed materials, and any other marketing platforms.

16.2  The Company will not disclose the Customer’s personal details (such as name, address, or contact information) in connection with any published photographs or marketing material without the Customer’s separate written consent.

16.3  If the Customer does not wish to grant this consent, they must notify the Company in writing prior to accepting the Quotation. Acceptance of the Quotation without such notification shall be deemed as consent in accordance with clause 16.1.

16.4  Any such photographs or footage shall remain the intellectual property of the Company.

XVII. Data Protection And Privacy

17.1  The Company processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The Company’s Privacy Policy, available at yasmeenjoinery.com/privacy/, sets out how the Company collects, uses, stores, and protects personal data. The Privacy Policy is incorporated into these Terms by reference.

17.2  By entering into a contract with the Company, the Customer confirms that all personal data they provide is accurate and up to date, and consents to its processing in accordance with the Privacy Policy.

XVIII. Complaints

18.1  The Company is committed to resolving all complaints fairly and promptly. Any complaint must be submitted in writing to the Company’s contact details set out in Section XXI.

18.2  The Company will acknowledge receipt of a complaint within 2 working days and will respond substantively within 5 working days of receiving it.

18.3  Following completion of each project, the Company may request feedback from the Customer. If no complaint is received within a reasonable time of the Works being completed and accepted, the Company shall be entitled to assume that the Customer is satisfied with the Works.

XIX. Website Use

19.1  The content on the Company’s Website is provided for general informational purposes only. Whilst the Company takes reasonable steps to ensure the accuracy of information published, it makes no representations that such information is accurate, complete, or up to date.

19.2  Images of products and completed Works on the Website are for illustrative purposes only. Colours, textures, and finishes may vary from those shown due to variations in photography, screen calibration, and the natural characteristics of timber and other materials.

19.3  The Company is not responsible for the content of any external websites or third-party platforms linked from the Website.

19.4  Unauthorised use of the Website, including hacking, scraping, or any act that disrupts the Website’s operation, may constitute a criminal offence under the Computer Misuse Act 1990 and may give rise to a civil claim for damages.

XX. Other Important Terms

20.1  Assignment. The Company may transfer this Agreement, and any of its rights or obligations under it, to any third party. The Customer may not transfer or assign any rights or obligations under this Agreement without the prior written consent of the Company.

20.2  Third Party Rights. This Agreement is between the Company and the Customer. No third party shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

20.3  Entire Agreement. This Agreement, together with the Quotation, constitutes the entire agreement between the parties in relation to the Works and supersedes all prior representations, negotiations, understandings, and agreements between the parties relating to the subject matter hereof.

20.4  Severability. If any court or competent authority finds that any provision of this Agreement (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted. The validity and enforceability of the other provisions of this Agreement shall not be affected.

20.5  Waiver. A failure or delay by the Company to exercise any right or remedy under this Agreement shall not constitute a waiver of that right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.

20.6  Notices. Any notice given under this Agreement must be in writing and delivered by email, hand, or post to the addresses of the parties set out in the Quotation or such other address as a party may notify the other in writing from time to time.

20.7  Headings. Section headings in these Terms are for convenience only and shall not affect the interpretation of this Agreement.

20.8  These Terms and Conditions are to be read in conjunction with the Quotation and any other written documents forming part of the contract between the Company and the Customer.

XXI. Law And Jurisdiction

21.1  This Agreement and any dispute or claim arising out of or in connection with it or its subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

21.2  Each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter.

XXII. Contact Us

Yasmeen Property Services Limited
Trading as Yasmeen Joinery
Unit 16, Office 3, Oliver Business Park
Oliver Road, London, NW10 7JB
Tel: (+44) 20 3004 9929
Website: yasmeenjoinery.com

These Terms and Conditions were last reviewed and updated in June 2026. Yasmeen Property Services Limited is a company registered in England and Wales (Company No. 12525446). Registered office: Unit 16, Office 3, Oliver Business Park, Oliver Road, London, NW10 7JB.